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Sunday, February 5, 2023

Flights cancelled from Heathrow due to ‘higher passenger numbers than airport can serve’ | Travel News

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More flights from Heathrow have been cancelled today due to passenger numbers exceeding the airport’s maximum capacity.

A total of 30 flights have been removed from the morning schedule as travel chaos across UK airports continues.

Most passengers are expected to be rebooked on to other flights outside of peak times, making it still possible for them to fly out today.

A Heathrow spokesperson said: “We are expecting higher passenger numbers in today’s morning peak than the airport currently has capacity to serve, and so to keep everyone safe we have asked airlines to remove 30 flights from the morning peak for today only.

“We apologise for the impact this has on travel plans.

“We are working hard to ensure everyone has a smooth journey through Heathrow this summer, and the most important thing is to make sure that all service providers at the airport have enough resources to meet demand.”

A “small number” of British Airways flights are among those affected, with the airline saying it is in contact with affected customers.

It is expected that 98% of flights out of the airport will operate as planned.

Customers who have been affected by the cancellations should be contacted by their airline and given advice on the possible alternatives.

However, some passengers did not find out their flights were cancelled until they arrived at what is the UK’s busiest airport.

Travel writer and broadcaster Andy Mossack said: “Total chaos at Heathrow this morning. British Airways flights cancelled and zero customer service.”

Another affected passenger, Andrew Douglas, described how he was due to be on a flight to go on holiday but had “spent the last four hours in multiple queues at Heathrow Airport because it’s been cancelled”.

He added: “Absolute shambles, complete chaos and only found out at check-in with no prior notification. Horrific service.”


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